Who We Are: At just 67 miles away, Winter Park is the closest major mountain destination to Denver. Don’t be fooled by our convenient location, though… you’ll feel remotely tucked away in our high-country corner of the Rockies. Whether you are fulfilling a lifelong dream to work at a ski resort or you are just wanting a change of scene, we have great jobs and an awesome experience waiting for you!
Who We Are Looking For: Winter Park Resort is a place for mountain lovers, adventure seekers, and outdoor explorers. Whether you are looking to have your first taste of a winter season in the Rockies or to build a long-term career, we have something for everyone. We work to play… Are you in?
Perks & Benefits: There’s more than a free season pass waiting for you! You don’t just get a job at Winter Park, you get an experience and a lifestyle. As a member of our team, you’ll enjoy a variety of perks and benefits that are available to our year-round and seasonal employees. Some examples include:
- Free season pass to Winter Park Season and free access to all 17 Alterra Resorts throughout North America.
- Discounted tickets for your friends & family
- 401(k) plan with generous company match for all employees
- Onsite employee childcare based on availability, discounted equipment rentals and plenty of opportunities for growth, advancement & year-round employment! Don’t worry the uniforms are provided!
POSITION SUMMARY:
Maintenance Technicians work as an integral part of the larger Winter Park Resort Lodging (WPRL) Division’s team. The WPRL comprises the following departments: Front Desk; Housekeeping; Laundry; Condo Maintenance; Owner Relations; HOA Management; Commercial Management; Village Company, and the Vintage Hotel. Maintenance Techs will typically have a “home” property as their base, however, the Techs can expect to be assigned to tasks and projects in every property at different times depending on business needs.
ESSENTIAL DUTIES:
RESPOND TO GUEST/OWNER/INTERNAL MAINTENANCE CALLS:
- Efficiently respond to all maintenance calls dispatched either the via HotSOS work order
system, over the Lodging Division radio system, in person, or via phone. Complete basic
maintenance tasks to the highest degree of quality. - Leave work location (whether a condo, common area, maintenance shops, employee area, or administrative area) in pristine condition following project completion.
- Has achieved proficiency levels in the above items which would enable Tech II to
provide basic training and project oversight to other team members.
PERFORM ROUTINE AND PREVENTATIVE MAINTENANCE TASKS (DAILY/WEEKLY/MONTHLY/ANNUALLY).
- Follow all established protocols and deadlines for conducting routine and preventative
maintenance communicated either via HotSOS work orders and/or as directed by
Management. - Includes but is not limited to:
- Opening/closing of hot tubs and swimming pools (including chemical testing, temperature check and reviewing equipment function).
- Exchanging air filters
- Able to complete basic-to-intermediate plumbing, electric, HVAC, carpentry/finish repairs without supervision when requested by peer departments.
- Emergency Response
- Act immediately when notified by the Front Desk or Security of any alarms being activated in any properties either inside condos or in common areas. Quickly identify if the issue needs to be escalated for a full emergency response or whether official emergency responders can be called off.
- Assist with diagnoses/locations of the root cause of emergency alerts (if it is a system fault – e.g. faulty smoke detector head) and work to rectify while ensuring Front Desk and management is kept informed.
- Access Control/Security
- Follow all established procedures for entering condos and commercial properties to protect guest/owner privacy.
- Ensure all company and/or HOA tools, machinery, and vehicles are kept secure when not in use.
- Can generate good quality, accurate and thoughtful estimates of replacement/repair costs in cases where guests have caused property damage.
COMMUNICATION/GUEST SERVICE:
- Use established radio protocol when communicating over the lodging division radio system.
Be extremely judicious when communicating about sensitive issues and/or information
identifying guests/room numbers over the radio system. - Meets, directs to the appropriate location(s), provides access, and acts as liaison when
contractors are called on-site for HOA or Management Company issues (e.g. elevators down). - Regular interaction with HOA Board Members.
SAFETY:
- Follow established procedures, manufacturer instructions, and direction from the Manager
when using tools, equipment, machinery, and chemicals. - Properly use all PPE required for any given task.
- Use appropriate signage, barricades, cord covers, etc. to prevent guests from entering
project sites and to mitigate trip hazards.
